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GGuu13's avatar
GGuu13
2 years ago
Solved

EA support not unbanning an account

Hey my brother had got my account banned and i spent good amount of money to get a heerloom an all the skins so plzz can i get my acc unbanned this was abt 1 to 2 years ago id appreciate if yall give...
  • EA_Mako's avatar
    EA_Mako
    2 years ago

    Hey @GGuu13,

    I've moved your post out to a new thread since it wasn't related to the topic it was posted in originally.

    Typically speaking our Terms of Service team would not remove a ban if the activity was confirmed to be coming from this account, regardless of who may have been behind the keyboard at the time. Since you would be responsible for any activity that takes place on your account, that would be why we aren't able to assist in situations involving account sharing. 

    You're certainly welcome to create an appeal with our ToS team if you haven't already done so, but if this has already been reviewed multiple times I'm afraid that would be final and not something we can change here either.

Asmodeus566's avatar
Asmodeus566
Hero+
2 years ago

@GGuu13 

Sorry to hear about that.

Protecting your account starts with you and part of that is not sharing or letting others use/access your account, this is against the ToS and not a safe practice either becuse what others do on your account affects you.

Some tips for the future:

Account Safety

How to keep your account and hardware safe 101:

  1. Use strong passwords for you game account.
  2. Use strong passwords for the associated E-mail account. Keep track of your e-mail accounts and what they are connected to.
  3. Do not share either of these passwords with others. Keep note of your passwords in a safe place.
  4. Enable two factor identification for both the game and associated E-mail accounts.
  5. Do not let others use your game account (Friends and family alike) because if they do something wrong on your account it is still your fault, nobody wants to have a sanction on their account because somebody else did or said something wrong.
  6. Do not use internet café’s to access your account and play, you do not know what software is on the hardware there, you do not know if the hardware at the cafe has a hardware ban and this can affect your account in a negative way.
  7. I would suggest only accessing your account with your own trusted hardware, gaming on another person’s hardware brings some of the same risks as above.
  8. I would also suggest not letting others use your hardware in order to play with their account, because if they get a hardware ban on your hardware while using it, it can have a negative affect on your account.
  9. Buying used hardware comes with risks as well. The hardware could have been banned and this is not an EA problem but a problem between the buyer and the seller. 
  10. Play nice with others, in other words do not de-mean, harass or bully others in Chat or over voice coms, both can be reported and that can also have a negative effect on your account.
  11. Use non-offensive user/gamer tag/club tags, if you get a warning about such change it, doing otherwise can lead to a negative effect on your account.
  12. Play fair, boosting and teaming are cheating.
  13. Play fair using cheating software or hardware is not fair and is really only cheating yourself.
  14. Do not buy and or sell accounts, do you really know what has been done with the account? What cyber info are you giving up? What risk is there that the account is bunk. What is the risk to your hardware?
  15. Re-read the Terms of Service agreement and the Terms of Sale agreement you agreed to play this game and adhere to it. https://www.ea.com/legal/user-agreement and https://www.ea.com/legal/terms-of-sale

About points 7, 8, and 9, I do know that not everyone can afford multiple hardware setups for the entire family and there is trust that has to be there, talking about the does and don’ts on the use of shared hardware should be done so everybody can enjoy what they do on the hardware and everyone can be safe.

If you believe you have been hacked take appropriate measures to secure your account and associated E-mail account https://help.ea.com/en-gb/help/account/secure-hacked-ea-account/

If you believe that a sanction (Suspension/Ban) placed on your account was by mistake you should reach out to the Terms of Service team https://help.ea.com/za/help/account/information-about-locked-or-banned-or-suspended-accounts/

Contacting EA help https://help.ea.com/help/faq/using-ea-help