Engine Error: Visible Objects

Hey,

I also have the same issue with the same error and especially with packet loss. Would it help if I provided you with a network trace aswell? Because my friends, who live geographically near me, also have issues with packet loss during exactly the same matches where I have it, so it’s likely a routing issue or overloaded peer in between me (us) and the server.

Thx for your help 🙂

Hi @mgftooslow, 

Which datacenter are you usually connecting to? Have you tried switching to any others to test and see if you're still running into the same packet loss? 

Hey @EA_Kent 

I am on Frankfurt 1/2 Data Center. 
I already tried to switch to any other Data Centers but it´s still happening, like every second round ☹️

@mgftooslow 

Got it, thanks!

Have you tried changing your DNS in Windows to test and see if that makes a difference? I've seen some cases where using a different DNS can help with similar issues. 

You can update the DNS through the Windows TCP/IP Settings. Selecting the Manual option will let you enter a DNS of your choosing. You can find more info on how to get there at the Microsoft Support website. 

I usually suggest going with the public Google DNS (Primary DNS: 8.8.8.8; Secondary DNS: 8.8.4.4), but I've also heard a few people mention that using the public Cloudflare DNS can also help (Primary DNS: 1.1.1.1). 

Let me know if you're still getting the same error or packet loss after that. Thanks! 

@EA_Kent 

Hellou 🙂)

Just wanted to say that I tried out some games now for 2 days with a different DNS. It seems like the same packet loss still occurs when using the Google DNS.

The Cloudflare DNS however seems to work a bit better due to the fact that packet loss does not happen every second round but every third ^^ (same with a friend who has the exact problem)

All in all I would say a DNS swap sadly is not the problem solver for me

☹️

@mgftooslow 

Thank you for giving it a try!

Can we also try setting up a Clean Boot on your PC as well to test and see if that makes a difference? That way if there's anything else running that could be connected it may help to get around it. 

For more details on how to set one up check out the EA Help website. Once you've had the chance to give it a shot please let me know how it goes. Thanks! 

@EA_Kent 

Hey there!
As you said I set up a Clean Boot on my PC and realized that it didn't help at all.

Aside from that I reinstalled Windows about 2 months ago but that also did nothing to the packet loss.
What let's me assume that this cannot be the problem either

Thx for your edvices, I hope we finally can find a solution :D

@mgftooslow 

Thanks for giving that a try as well. 

When you have the chance could you post a DxDiag so we can take a look? You can find more info on how to pull one up at the EA Help website. Once you have the text file please attach it to this thread. Thanks again! 

@EA_Kent 

 There you go hopefully this can help us ^^

@mgftooslow 

Thank you! I appreciate that. 

Looking at the diagnostics you attached, it looks like some system processes have been crashing. If you haven't already, can you try running the Windows System File Checker to see if that helps? If there are any missing or corrupted system files, that should help to restore them. 

You can find more info on how to run the System File Checker over at the Microsoft Support website. Let me know how that goes once you've been able to give it a shot. Thanks!