Cant play because my game immediately freezes and sends me back to the main menu and says “There was a problem processing game logic. Please try again. sh_grx.gnut #1633 [Ul] The index "11044" does not exist” Ive tried everything and when I contacted support they did nothing beside waste my time and basically told me that I pray it gets fixed
Is there going to be a fix or do we just have to work with it cause I spent money on the game recently and would love it back if I can’t use it in the game
Community ManagerThanks for testing. As EA_QueenBee mentioned, this has already been passed along to the studio, and we’ll share any updates here in the thread as soon as we have them.
I’ll go ahead and merge the post to keep everything in one place, which also makes it easier for the team to track affected accounts.
Community ManagerSorry this has been affecting your experience. I don’t have any further update from the studio just yet. If you’d like to ask about a refund, please reach out to our support team for help.
You have to go into the cloud data settings and delete the file
I have also been receiving this error message while trying to play on PS5. I've tried uninstalling and reinstalling, but that hasn't fixed it. The game has not worked for me since the new season started.
Maybe this is of help, it happened to me about a week ago, but it only effects one of the accounts on my Xbox (the same one connected to this ea account), about two days ago, all of the sudden it worked again, until i opened an apex pack, then it glitched out, now i again cannot play the game, seems like the apex pack triggered it!
Community Manager
