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iim_Diz's avatar
iim_Diz
6 years ago
Solved

Extreme Packet Loss

So I moved into a new apartment. I just had ATT Fiber Internet Installed with a plan that downloads and uploads up to 1GB speeds. Since it was installed there has been nothing but problems when tryi...
  • EA_Aljo's avatar
    EA_Aljo
    6 years ago

    @iim_Diz 

    That test is showing high ping times and timeouts. Those are happening before you reach our servers. It sounds like you've gone through some extensive troubleshooting so I'm not sure what else to suggest. It's not happening with our servers so this would be up to your ISP. It's unfortunate you don't have a PC as the UO Trace gives more information that could be useful.

MoAb68's avatar
MoAb68
6 years ago

I also am having these issues. My internet isn’t the fastest but it is a business internet that has been adjusted so I can get decent ping and play my games. This started two updates ago before season 6 came out. I always check my severs regularly every time I load up the game and my ping for the best server was always around 80s with 2-4 packet loss. That allowed me to play with having a fair chance. Now I’m lucky to get high 90s but it goes up into the 100s most of the time. When I do a detailed network check on Xbox my ping is 80-85 with 0 packet loss and open nat.  It does not ever change at anytime of the day when I randomly check. This has been my setup for several years and the only thing that has changed is the apex connection. I went a step further and replaced the nighthawk modem router I’ve used for 4 years with another one identical and replace all my wires and Ethernet cord. I always make sure nothing else is drawing from my connection before I play and do my tests. I also am using my daughters new Xbox one just to see if my Xbox one has a issue. It’s the same. Nothing has improved.  A friend of mine is also having issues but his is much worse and unplayable due to lagging. I do not lag however but I die quicker since my latency is so high. It’s a very noticeable difference for sure. I really love the game and have a lot of money tied up into it. Would love to find a fix or solution to get my latency back down into the 80s like it had been since day one of apex release. Thanks

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
6 years ago

Hello, @MoAb68 

What system are you playing on?

  • MoAb68's avatar
    MoAb68
    6 years ago

    hi, I am playing on a Xbox one x. I went ahead and did the trace the other night when I was reading how to do it on the other comments. Maybe this will help to see what is going on. 

  • MoAb68's avatar
    MoAb68
    6 years ago

    This is one from just now. It’s being done on WiFi through my iPad. I would say the Xbox may read a little differently since it’s hard wired  

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @MoAb68 

    Those test results will be a lot different since you're testing on a wireless connection. It's showing some very high ping times before you reach our servers. That would be causing the lag/disconnects, but it's going to be a lot better when testing from a wired connection. Can you run the test on a PC that's wired and on the same connectiont? We need the test to be as accurate as possible.

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