Forced Merge, help me

Hey @Sythireau,

I've edited your post to remove the emails you listed just out of caution, as while they weren't complete addresses these are still public boards and it doesn't take much more than you'd provided to figure out the rest.

To make sure I have this correctly, are you saying you have a PlayStation account, but that was merged incorrectly to a different EA account rather than the one you're posting with currently?

Which platforms do you play on, and which username(not email) and platform had your seasonal items?

Yes, a few weeks ago I hopped on my uncles new PS5 on my playstation account and was prompted with a merge, I logged into my main account but upon merge I realized it somehow merged with a secondary EA account I forgot I had under my alt email and had no progress on apex. I've been trying to talk to EA help about this and I even recorded a video of me logging into both accounts, hopping in the game and actually showcasing the seasonal items I'd like transfered.

If you work at EA I'd appreciate your help, I've accepted that the EA account that it is currently merged will be deleted and that's what I want, I have no need for it hence why I forgot about the account. I'm also fine with losing all the progress I've gained through gameplay, all I'm asking is for my seasonal items on that account to be transferred to the proper EA account I had logged into and wished to merge before I unlink and re-link my playstation account to my main.

If you need any more information or you'd like to hop into a call or would like the video let me know and I can proceed with speaking individually with you to solve this issue.

My main account on EA is Sythireau, the alt EA account is Syxill, and the playstation account is Sevynthfold (This is the username I will use once this is all over, if needed I can prove that all 3 usernames originate from me via my roblox account which has used all 3 previously and currently uses Sevynthfold. I've just refrained from changing usernames, or linking my PS account to my main EA to avoid making it harder to help

My playstation account is the one that held the seasonal items, the EA account under Syxill had literally 0 progress on Apex Legends

Also I apologize and appreciate you removing the semi-racist messages, although true it is still wrong to put out there. I was quite frustrated as I've been jumping through hoops on EA help only to get * at every corner by a generic response. It felt like I was speaking to robots and not someone with sympathy or someone who could understand what happened and why my account was merged with the wrong account.

Thanks for the added details, @Sythireau! Just a few things to clarify with that, apologies for the lengthy post.

Progress is stored at the EA account level, not on individual platforms like Steam or PlayStation. This is important because if you unlink any platforms from the EA account where that progress was initially earned, you'll lose access to it.

This progress cannot be transferred from one EA account to another, including moving seasonal or other items manually.

Your main account (the one you're posting from) has never launched Apex on any platforms other than PC. Additionally, we don't have any EA accounts with the username Syxill, or PlayStation accounts with the name Sevynthfold connected to any EA accounts.

I am, however, seeing a PlayStation username Syxill linked to one of the other EA accounts you originally mentioned. If you have access to the EA accounts in your original post, you can visit your EA account connections page here to verify which platforms are linked to each EA account.

From what I'm seeing, while it had recently logged in on PS5 for the first time, it's otherwise been connected to that account pretty much since it was created, and the progress that was made on that PSN account would be available on that EA account as a result. It would not be possible to move that content from the Syxill account to this Sythireau account, as they're completely separate EA accounts.

I havn't launched this account on Playstation because it's not merged, My issue is, I didn't log into my secondary EA account for the merge. I just want the seasonal accounts I worked hard for. As I have said, I have video proof of me logging into both accounts showing both usernames and showing that both accounts have progress. My alt EA account Syxill which contains 0 PC progress but has my playstation progress locked behind it.

I am just asking for my few seasonal items which is a few gun skins and like 2 character skins and then you can delete the EA account. That's all I want, the merge with my secondary EA account was not with my consent as you saw in my earlier post both emails are phenomenally different and there could be no mix up. The only explanation I understand is that they both share emails as I changed playstation accounts to the one under the same email as my secondary EA account. 

I understand I'll lose all regular progress from my playstation account, as I've said before. I'm just asking to get the items I can no longer get back without having to pick and choose which of my accounts is more valuable to play the game from. I have already stated that this merge was done without my consent with an account I did not log into, I know you guys can transfer the items and I am as said before perfectly fine with proving ownership of all 3 accounts. If you check them, they all have the same IP address and always have been logged into from the same IP address. I just want the seasonal items from my playstation progress.

Please explain to me whether you guys are just simply incapable of manually adding items to a game you develop and work for, or are just neglecting the fact that this merge was done against my will and merged with an account that has little to no apex progress. If it is the ladder, then you guys are willingly slapping the <removed> of a player who has cared about your community since the 2nd week of launch simply because of a software issue.

[CM - Edited for inappropriate language]

If there is any possible way for me to get in physical contact with you through discord possibly to speak on the matter so I can provide proof, and better explanation I would appreciate that rather than just being given the middle finger and told my progress is locked into an account I did not even remember existed.

Okay I understand that and I appreciate that, the thing that confuses me is that the accounts have only been merged for like 2 weeks. Maybe it counts as it's "Whole apex existence" because I think the only time I actually launched apex on that EA account was to check if my items went there.

This is quite frustrating, do you know if there is any possible way for this to be righted? Both accounts are worth hundreds of $'s and I really do not feel like losing progress in either and having to choose which is a more valuable account.