Game loses audio, proceeds to freeze, then crashes
I've tried reinstalling, and even running in borderless window. I don't know what to do at this point, and I keep losing points to it crashing in ranked games. Any fixes?
Forum Discussion
EA_Kent
Community Manager
Community ManagerHey @Duncadoodle,
Are you also playing on PC? If so, can you post a DxDiag so we can take a look? You can find more details on how to pull one up over at the EA Help website. Once you have the text file please attach it to this thread.
Thanks!
/Kent
I'm having the same exact issue on PS4. Game starts smooth, starts to lose audio, screen freezes. Then, I have to close Apex, reopen it then it brings me back in the game.
- EA_Kent
Hey @freethebes,
Are you noticing any of the in-game performance icons popping up around the time this happens? I've seen some cases in the past where this can actually happen because of connectivity issues. Can we try running through some connectivity troubleshooting steps to see how that goes?
A good place to start off would be with the basic connectivity steps from the EA Help website to see how that goes. If you're still having any trouble after that check out the PlayStation-specific steps as well.
Please let me know how that goes when you've got the chance. Thanks!
/Kent
Re install of steam if you can or just do a fresh install on playstation market
