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SolidArt421's avatar
SolidArt421
5 years ago
Solved

Game stutters and connection issue

A while after the Legacy update I get a connection issue after I press continue in the main menu. (Connection to server timed out {code.net}) Afterwards in the lobby my game starts to stutter when ev...
  • EA_Kent's avatar
    EA_Kent
    5 years ago

    Hi @SolidArt421, 

    Can we try out some troubleshooting to see if we can help stop the error messages you've been seeing? 

    When you have the chance I'd recommend starting off with the basic connection steps from the EA Help website. If you're still running into any error messages after that check out the platform-specific steps as well: 

    - PC

    - Xbox

    - PlayStation

    Let me know if you're still getting the same error messages after that. Thanks!

SolidArt421's avatar
SolidArt421
5 years ago

The game still stutters whenever I change game modes from trios to arena and vice versa, and I still can't join my friends without stuttering as well.

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
5 years ago

@SolidArt421 

Thanks for giving it a shot!

Can we also try updating the DNS in Windows to see if that helps? I've seen some cases in the past where that can make a difference. 

You can update the DNS through the Windows TCP/IP Settings. For more info on how to get there check out the Microsoft Support website. If you choose the Manual option you can enter a DNS of your choosing. I usually go with the public Google DNS (primary DNS: 8.8.8.8; secondary DNS: 8.8.4.4), but I've also seen some people recently say that using the public Cloudflare DNS (1.1.1.1) has been helpful. 

If you're able to give that a shot please let me know how it goes. Thanks again!

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