Gift card redeemed but no coins received

Hi @Sauc3_On_100ms, 

If the code was accepted on the EA account, it should be registered there. Can I double-check something real quick? Do you play Apex on PC from the same EA account?

- EA_Lanna

Thanks for responding. Yes, I do play apex on pc on the same ea account but on steam because it's linked. If you're asking if I play throught the ea launcher, then no I only use steam.

I had this issue. Downloading the game through the ea app, launching it, then getting to the lobby will make the coins show up to which you can play on steam after. Sucks, but most likely the only way you will see those coins.

Did that on 2 different systems and still no coins...

Nice

It's been 2 days since my original post about redeeming my code and  still no coins

Hi @Sauc3_On_100ms, 

I've merged your new thread with your existing thread on this. This isn't something I can look into for you as a member of the forum team. Our support team may be able to take a look if you reach out to them. You can create a help case through the EA Help site. This guide will share more information on that:

• I need help with my EA Account or game

- EA_Lanna

I already did that last night and haven't gotten a response 

Missing Apex Coins

Case #175570393

Game: Apex Legends / Platform: PC / Category: Missing content

Updated 18-Apr-2024, 11:10:09 am

In Progress

Hey @valestriel 

To confirm Instant Gaming is not one our trusted retailers, for more information on where to purchase EA games and virtual currnecy check out our help article: Where to buy EA digital download games and virtual currency

If you do purchase from a trusted source, typically it can take 24 hrs after the purchase to see your content, If you don't have your purchase after that time you will want to reach out to our support with your Purchase Information, so they can look into this further.   

However, in this case you will need to reach out to Instant Gaming for further assistance with the order. 

Thanks!    

If anyone has encountered a similar problem, please write back and attach screenshots of your transactions into APEX via Steam or smth which were canceled after a server failure!

My case.

It all started with server problems on April. I came in the evening to buy apex coins. The time and date of purchase in the screenshots (purchase history via Steam). I decided to purchase 3 packages of 11,500 coins. After a successful purchase, I went to bed. In the morning, coins disappeared from my account due to a failure on the server, which I knew nothing about at that time. Seeing that I was not the only one with problem due to a server failure, I calmly waited for the apex coins to be returned to my account. But on April 8-9, only 23,000 apex coins were returned to me. I started trying to contact support or find help on the forum. In live chat they told me we couldn’t help with that problem. On the forum, support wrote that there was no news about update related to my problem. In cases it’s the same, there’s no help. They just check if I have access to my email and account. As a result, almost a month has passed since the failure and my apex coins have not been returned to me.

Below I attach screenshots of my purchase history. I saw they asked for similar information on the forum.

EA_ID: Hallow_Tommy

(SPOILER)

Im use Steam to login into APEX.
I reinstalled the game.
I logged into APEX through the EA launcher.
No advice helped me.

My apex coins code that I got from Amazon, for 2150 apex coins ($20) never got to my account after 7 days. I tried re-entering the code only for nothing to happen. I swear if I get scammed out of $20 by respawn without getting the things that I paid for im done with this game. plesae help