Hacked and Banned, noob player who lives alone, doesn't know what happened.

@kihchimanitou  You need to open two cases, one for your ban and the other for the hacked account, they will check for any suspicious login

Create your cases at https://help.ea.com/en/contact-us/
You need to be logged in

For ban
Select your game, platform then Manage my account > Banned or suspended account
Fill the email template and you have two wait, they are taking long time, for me it has been 3 weeks

DO NOT RESUME your case while waiting that will pull you from the queue and making the wait longer

Don't create more than one case per issue/subject that will remove the previous case

For Hacked account
Manage my account > Hacked account
You have the option to do a live chat or receive a call if you are American, explain your case and they will help you

If you want to know about the status of your ban you can contact them via facebook https://www.facebook.com/EAHelpHub/

There are a lot of players that didn't enable the 2 factor authentication and ended like you, good luck