Community Manager
Hi EA Community Managers and Support Team,
I am writing this post out of options after my account was banned due to unauthorized access by a hacker.
Here is what happened:
Recently, my linked Steam account (Steam ID / Display Name: KZT_Drive) was compromised by an unauthorized third party from an overseas location. During the time the hacker had access to my account, they used unauthorized software/cheats in Apex Legends, which resulted in my EA account receiving a penalty ban.
My Appeal Status:
I submitted a dispute via Terms of Service (ToS), but the appeal was automatically rejected with a generic email stating the ban was correct. It seems the automated review only checked if cheating occurred, but completely ignored WHO committed the action and WHERE the login originated from.
Key Evidence:
1. IP & Location Discrepancy: I normally play from Thailand. Checking my login logs around the time of the ban will clearly show a sudden IP change from an unknown foreign region.
2. Account Security Updated: I have now fully secured my primary accounts, updated passwords, and remembered my correct Date of Birth on the account.
