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DrOctraine's avatar
DrOctraine
6 years ago
Solved

How to get more details about banned account?

Hey, I've been falsely banned yesterday (haven't played for a while now but was able to come in yesterday) and I appealed my ban. EA responded that I might've been performing one of 3 actions that b...
  • EA_Kent's avatar
    EA_Kent
    6 years ago

    Hi @DrOctraine. 

    I'm afraid that account bans are not something that we can help with here on Answers HQ. The Terms of Service team will need to review your account and determine if the ban can be overturned. 

    You can find more info on how to reach out to them over at the EA Help website. They will follow up with you via email as soon as they can. 

    /Kent

krypticsocrazy's avatar
krypticsocrazy
6 years ago

my account was banned because I used my moms credit card and she was not familiar with the name origin so she thought she was being hacked but it was just me also she let me use the credit card and last she contacted her bank to have the issue resolved and the bank said that they were in progress to contacting the company do you think that my ban will be appealed also my user name is krypticsocrazy on pc and on origin

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
6 years ago

Hey @krypticsocrazy. 

I'm afraid we wouldn't have any visibility into from our side. If you haven't already done so, I think it would still be a good idea to get in touch with the Terms of Service team so they can review your account as well. 

You should be able to set up a case with them using the link that was posted above. 

/Kent