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03wow03's avatar
03wow03
3 years ago
Solved

I got banned from the game for no reason

My account was blocked for no reason, and I went to customer service several times to complain to no avail. I am angry. EA doesn't care about consumers' feelings at all. I recharged 700RMB during the...
  • EA_Lanna's avatar
    EA_Lanna
    3 years ago

    Hi @03wow03, 

    Thanks for reaching out to us on Answers HQ, but you're through to the forum team on here. We won't know why your EA account might be banned or be able to change the outcome of the ban appeals, sorry. 

    Our Terms of Service team would exclusively help investigate bans and suspensions. They can review any ban/suspensions on the account for you if you think there's been a mix-up with the ban and they'll lift it if the investigation confirms no rules were broken. It sounds like they've looked into this a few times for you already going by what you've shared here, and each time they confirmed that there was a violation which means the ban is correctly in place and will remain there. 

    From the screenshot attached, they've shared that the violation is in relation to the terms of sale. For more on that, you can review in full the Terms of Sale at: http://tos.ea.com/legalapp/termsofsale/US/en/PC/,

    Thanks, 

    - EA_Lanna

EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
3 years ago

Hi @03wow03, 

Thanks for reaching out to us on Answers HQ, but you're through to the forum team on here. We won't know why your EA account might be banned or be able to change the outcome of the ban appeals, sorry. 

Our Terms of Service team would exclusively help investigate bans and suspensions. They can review any ban/suspensions on the account for you if you think there's been a mix-up with the ban and they'll lift it if the investigation confirms no rules were broken. It sounds like they've looked into this a few times for you already going by what you've shared here, and each time they confirmed that there was a violation which means the ban is correctly in place and will remain there. 

From the screenshot attached, they've shared that the violation is in relation to the terms of sale. For more on that, you can review in full the Terms of Sale at: http://tos.ea.com/legalapp/termsofsale/US/en/PC/,

Thanks, 

- EA_Lanna