my dad disconnected my ps4 account from his ea account now after i treid to log into my ps4 account again i still have my level and my stats but everything else is gone like when i click on a legend it will completly reset his banner and skin to default but only if i equip the legend if i only hover over it i can still see the old skin i had equiped please can you help me dont want to lose 4 years of progress on this game and all the money i inversted for skins heirlooms etc i even have pictures of the account with the skins

@LoSt_BoB_meisterThis usually happens when you unlink the platform account from your EA AccountAll of your EA game progress is linked to your EA Account, not your platform account. If you decide to unlink your platform account from one EA Account to link it to another, you’ll lose your game progress.I would probably suggest creating a new EA Account and use the same email that your ps4 account is under.You can information on how to link accounts here:https://help.ea.com/en/help/account/link-your-console-accounts/?isIhi=true

thats what i did now but what is with my cosmetics can i get them back?

cause otherwise i will me realy pissed cause i payed over 1000 euros into this game and now all is gone? only cause me dad disconnected my accoutn from his ea account

@LoSt_BoB_meisterYou could merge 2 EA Account by contacting support and see if they can assist you in this situation.You can check it out here: https://help.ea.com/en/help-contact-us/?product=apex-legends&platform=&topic=update-ea-account&category=manage-my-account&subCategory=manage-account-details

if i would be able to merch the two accounts i should get my things back?

I lost all my cosmetics after changing EA accounts on my ps4

14 Replies

TheRedLion93
3 years ago
@LoSt_BoB_meisterThis usually happens when you unlink the platform account from your EA Account

All of your EA game progress is linked to your EA Account, not your platform account. If you decide to unlink your platform account from one EA Account to link it to another, you’ll lose your game progress.

I would probably suggest creating a new EA Account and use the same email that your ps4 account is under.
You can information on how to link accounts here:https://help.ea.com/en/help/account/link-your-console-accounts/?isIhi=true
LoSt_BoB_meiste
3 years ago
thats what i did now but what is with my cosmetics can i get them back?
LoSt_BoB_meiste
3 years ago
cause otherwise i will me realy pissed cause i payed over 1000 euros into this game and now all is gone? only cause me dad disconnected my accoutn from his ea account
TheRedLion93
3 years ago
@LoSt_BoB_meister

You could merge 2 EA Account by contacting support and see if they can assist you in this situation.

You can check it out here: https://help.ea.com/en/help-contact-us/?product=apex-legends&platform=&topic=update-ea-account&category=manage-my-account&subCategory=manage-account-details
LoSt_BoB_meiste
3 years ago
if i would be able to merch the two accounts i should get my things back?
TheRedLion93
3 years ago
@LoSt_BoB_meister

That’s the idea.

Let me know if you have any other questions.
LoSt_BoB_meiste
3 years ago
okay if i would merge both accouts together would cross progression still work when it dorps om tuesday?
TheRedLion93
3 years ago
@LoSt_BoB_meister

Well cross progression wouldn’t affect you because you only have one platform to play Apex Legends correct?
LoSt_BoB_meiste
3 years ago
nah the thing is i switch to pc a like half a year ago thats why i am asking all these things
TheRedLion93
3 years ago
@LoSt_BoB_meister

If the PC you used and switched from is under the same EA Account with PS4, cross progression should take into account.