I lost my progress on my original apex account

Hi ToasterBathBomm​,

Thank you for reaching out and for providing such a detailed explanation of your situation. I am so sorry to hear you're going through this incredibly confusing and frustrating experience.

Based on your description, it sounds like your original Xbox progress and your new PC progress were on two separate EA Accounts. When you tried to link them just before the cross-progression update, it likely caused a conflict when the final, mandatory merge happened, resulting in your original Xbox progress not carrying over correctly.

First, to set clear expectations, please understand that all account-related issues, including linking, unlinking, and data recovery, cannot be resolved here on our public forums. 

First and most importantly: Please do not try to unlink or re-link any accounts on your own. This can cause permanent data loss and may lock your accounts, making it even harder for our teams to help you.

To help you understand the policies and risks, please review these official guides:

• Apex Legends Cross Progression
• How to find lost game progress in Apex Legends
• Link to an EA Account

I know this is a deeply frustrating situation, but getting this information to the right team through the webform is the correct next step. I truly hope they can investigate what happened and help you recover your progress.