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blueBlackfire83's avatar
blueBlackfire83
5 years ago

I still cannot get close to the Rift on Olympus

Around a week ago I posted about how the Rift on Olympus causes me to freeze. I'm still experiencing this issue and am l oosing rank points from my random team jumping out around the Rift or a slow game ending in the Rift. I need help understanding why this is happening as I have friends who can enter the Rift perfectly fine. I am in a Xbox one and every other map doesn't have this problem.

1 Reply

  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    5 years ago

    Hey @blueBlackfire832 Could you try to power cycle the console and see if that helps. 

     

    How to power cycle: 

    1. Turn off your console by pressing the Xbox button  on the front of the console for about 10 seconds, until it shuts down completely.
    2. Unplug the console's power cable. Wait 10 seconds.
    3. Important Make sure that you wait at least 10 seconds. This step resets the power supply.
    4. Plug the console power cable back in.
    5. Press the Xbox button  on your console to turn it on.

    Thanks!

     

    /Atic 

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