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Echo1631's avatar
Echo1631
Rising Newcomer
26 days ago
Solved

I unlinked my xbox account from my EA and have no idea what it was

I've been stuck in a runaround with EA support for several hours at this point.

I've provided payment information and dates, addresses, names, emails, and can't seem to get anywhere with EA support. I'm completely stuck and don't know how to get my Apex Legends progress back.

For context, I tried unlinking my EA way back when I moved to PC because I was attempting to move my stuff over.

I don't know how to get any of if back and EA is not helping at all. Any ideas as to how I can get through to someone to fix my issue and help me recover my account progress?

  • Hey Echo1631​,

    If you know the old EA account or email, even if you don't have access to it any longer, our support team would just need to verify other details to make sure you're the account owner before any changes can be made. If you're trying to verify those details you're welcome to reach back out to support to try again, but we cannot assist with that here as these are public forums. Ultimately they must be able to verify the details provided match what was originally registered on the account.

    If you don't know what email was used for that older EA account, you'd need to try checking any emails you may have used in the past and see if you're able to log in or reset passwords for any of those to determine whether there's an account. We wouldn't have a way to know which email your account was linked to previously if that had been unlinked, unfortunately.

2 Replies

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    26 days ago

    Hey Echo1631​,

    If you know the old EA account or email, even if you don't have access to it any longer, our support team would just need to verify other details to make sure you're the account owner before any changes can be made. If you're trying to verify those details you're welcome to reach back out to support to try again, but we cannot assist with that here as these are public forums. Ultimately they must be able to verify the details provided match what was originally registered on the account.

    If you don't know what email was used for that older EA account, you'd need to try checking any emails you may have used in the past and see if you're able to log in or reset passwords for any of those to determine whether there's an account. We wouldn't have a way to know which email your account was linked to previously if that had been unlinked, unfortunately.

  • Echo1631's avatar
    Echo1631
    Rising Newcomer
    26 days ago

    I think it might have been one of those auto generated EA emails as I made the account when I was a kid.

    This really sucks. A decade of progress just wiped out. EA support reps don't even read my messages and just send copy paste replies.

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