Forum Discussion

YouziSensei's avatar
2 years ago
Solved

I would like to request the lifting of the ban

Hello, my APEX account was banned in December because I logged into a computer with a banned machine code at a nearby internet cafe. I started playing APEX from the third season until the 19th season, and I am certain that I did not do anything illegal. This is also the reason why I insist on appealing. I know this is not your fault, but I did not protect my account properly. I should have logged into the game in a safer place, But I am powerless now, and I can only ask your team to help me lift the ban. I hope I can continue to be active in the 20th season as well

  • Hey @YouziSensei 

    I am sorry to hear that you're having trouble with your account. Unfortunately, we're unable to review or resolve such matters on our forum. But don't worry; we have a Terms of Service team that is dedicated to handling these types of disputes.

    To get in touch with them, please follow the steps outlined in the link below and fill out the web form provided. We'll do our best to help you out! 

    Get information about your EA Account lock, ban, or suspension 

1 Reply

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey @YouziSensei 

    I am sorry to hear that you're having trouble with your account. Unfortunately, we're unable to review or resolve such matters on our forum. But don't worry; we have a Terms of Service team that is dedicated to handling these types of disputes.

    To get in touch with them, please follow the steps outlined in the link below and fill out the web form provided. We'll do our best to help you out! 

    Get information about your EA Account lock, ban, or suspension