Forum Discussion

7 years ago

Solved

Incorrect purchase

Hello, i incorrectly purchased a skin for my account of [edit: email address removed] and would like it refunded for the ingame points it was purchased with? I contacted initial support who said t...

EA_Darko
7 years ago
Please stop spreading misinformation @F340BD.

Hey @Lx333 when it comes to any account related matters we are unable to help on AHQ as in order to investigate your issue you need to verify that you are the account owner which is something we cannot do on AHQ. If you speak with our live support team they will advise you of what can be done.

Darko

EA_Atic

DICE Team

7 years ago

Hey, @Lx333, for refunds or any Account related is not something we can help with on AHQ because of the nature of account security. I see that you where to redirect here from support, unfortunately, It's not something we will be able to assist with and something you need talk to our support again.

How to get in contact with EA support:
- https://help.ea.com/en/contact-us/

/Atic

Lx333

7 years ago

So it should be resolved by support?

F340BD
7 years ago
Wow this is just like the pass the buck game you get with helpdesk in any firm, @Lx333 you might need to make a consumer complaint.
- Lx333
  7 years ago
  How do I go about that?
- EA_Darko
  Community Manager
  7 years ago
  Please stop spreading misinformation @F340BD.
  
  Hey @Lx333 when it comes to any account related matters we are unable to help on AHQ as in order to investigate your issue you need to verify that you are the account owner which is something we cannot do on AHQ. If you speak with our live support team they will advise you of what can be done.
  
  Darko