Infinite matchmaking after getting unbanned

Hey there,

Thanks for the post! This particular situation isn't one troubleshooting typically helps with unfortunately, but I've passed it along to be checked into.

We'll let you know once we have any updates, thanks for the patience while we're taking a look.

Same here, got banned right after the update. Contacted customer support and got it lifted, now its infinite matchmaking. Live chat couldnt provide any help but asking me to look into forum and try helping myself. Tried using EA/Steam and uninstall/deleting and reinstalling it 3 times, tried different servers, tried VPN, nothing works until  i tried switching to another account all of a sudden it can get into match easily, so its definitely something to do with the account after being banned and unbanned. Please let me know if you find a solution

Same here, got banned right after the update. Contacted customer support and got it lifted, now its infinite matchmaking. Live chat couldnt provide any help but asking me to look into forum and try helping myself. Tried using EA/Steam and uninstall/deleting and reinstalling it 3 times, tried different servers, tried VPN, nothing works until  i tried switching to another account all of a sudden it can get into match easily, so its definitely something to do with the account after being banned and unbanned. Please let me know if you find a solution

Any updates on this seeing people say they've had this issue for months.

any updates please EA????? i also have same situation. got banned for no reason, it got overturned, now i cant play. infinite matchmaking time. PLEASE I NEED TO PLAY APEX

Hi EA_Mako​, can you let the relevant team know that I am also experiencing the same issue? Thank you.

@ EA_Mako I have the exact same problem, any news on a fix yet?

Hi I am having a similar experience this happened to me a few months back getting hacked and banned got it back and now constantly in a queue and can’t get into a game