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radio4ct1ve's avatar
radio4ct1ve
2 years ago

issues about the linking accs

I link my ea account to steam account, i was 248 level on steam acc now i'm level 1 😢
EA_QueenBee's avatar
EA_QueenBee
Icon for Community Manager rankCommunity Manager
2 years ago
Hey @radio4ct1ve,

Am I right in assuming that you unlinked your Steam account from its original EA account to link it to a new one?
radio4ct1ve's avatar
radio4ct1ve
2 years ago

i did unlinked first with another account then linked to mine acc yes  

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    2 years ago
    @radio4ct1ve,

    In that case, I see the problem. Your save data is stored in your EA account, not your Steam account. So when you unlinked your Steam and linked it to a fresh EA account, your progress didn't carry over. If you can relink your Steam to its original EA account, then there's a good chance that you can recover your progress.

    We have some more information in this article:

    https://help.ea.com/en/help/account/unlink-gaming-accounts-from-ea-account/

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