Lifetime ban for something petty

Good day all. I trust you are doing well. 

I've been a customer of ea and origin for over 10 years now. The amount of monetary support I have given then must be thousands of dollars.

My record has always been squeeky clean, I've never cheated nor been banned for anything. I have many other accounts I've had for over 10 years (eg steam) that has never been banned nor suspended.

At the beginning of this year I recieved a LIFETIME ban for hateful conduct. 

(I called somebody in my team * in a game of apex legends)

I do not condone nor justify this type of toxic behaviour, I had apologised to the person in my team I offended, and also in an e mail to the EA staff. I acknowledge what I said was wrong, and promised it would never happen again. 

Now I understand I did violated terms of service with this comment but is a lifetime ban really necessary? I have appealed this ban but it was denied. Is there anything else I can maybe do? Surely if this reaches the right person they will see a lifetime ban is unnecessary? 

Anyways thank you for taking the time reading this 

[CM - Edited to remove screenshot]