hey all, tried linking a pc account of mine to my console and had my entire account reset all the way back to level 1 with no progress whatsoever. had a friend of mine also experience this and apparently support was able to help him out and im hoping if theres a way i can also get the same help. problem exists on both pc and console and i dont wanna just restart because i had already put in a good amount of hours and also have blood's heirloom
Community ManagerHi godzillaizbeast ,
Sorry to hear you ran into that.
From what you described, this does sound like an account-linking and cross-progression issue. In Apex, progress and unlocked content are stored at the EA Account level, and cross progression does not merge progress from different EA Accounts together. If a platform gets linked to a different EA Account, it can make the account look reset or make content appear missing.
If your friend was helped before, it was most likely around getting the platform re-linked correctly rather than restoring progress from a different EA Account.
A couple of things worth checking:
If it still doesn’t look right after checking that, I’d recommend contacting support through the webform so they can review the account-linking side more closely. These pages may also help:
Hope you’re able to get it sorted out.
Community Manager
