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ahmedragab30's avatar
ahmedragab30
Seasoned Newcomer
3 days ago

looping bug

hello EA Support,

My Apex Legends account is stuck in an infinite loading loop after the title screen.  
I have already:
- Updated drivers (RTX 3060)
- Cleared cache & config files
- Flushed DNS and reset network
- Disabled overlays and antivirus
- Repaired Easy Anti-Cheat

The issue happens even after deleting local configs and trying different data centers.  
This appears to be a corrupted account profile/cloud save issue.  

Please reset my Apex Legends cloud save/profile data on your servers so I can log in again.

EA ID: [RA_N_GER]  
Platform: [PC/Steam]  

2 Replies

  • ahmedragab30​ Have you tried repairing the game's files and/or your PC's system files yet?

    Also, is the loading issue a spinning circle or is it saying that its loading the shaders? (If its loading the shaders, that can take a while to load depending on your PC).

    If you need to repair your PC's system files:

    • Open the Command Prompt in administrator mode
    • Type: "DISM /Online /Cleanup-image /Restorehealth" (without the quotes), and wait for it to finish.
      Note: "DISM" stands for "Deployment Image Servicing and Management tool", and it often repairs Microsoft related files, (such as issues with Window apps). Some problems with the next file checker can only be fixed after running this one first.
    • Now type: "sfc /scannow" (without the quotes), and wait for it to finish.
      Note: "sfc" stands for System File Checker. This one will repair system files, (such as important Windows drivers).
    • Lastly, restart your PC.
  • ahmedragab30's avatar
    ahmedragab30
    Seasoned Newcomer
    2 days ago

    Midnight9746​ thanks for ur help and i appreciate ur time .

    I tried as u said and the game started normally but when i tried to launch again the day after it stooped as same as before I kindly ask if u can help in this issue and thanks on advance.