Forum Discussion

DylnDaVillain's avatar
4 days ago

Lost all my progression on apex legends

I originally started playing apex on my Xbox before all this cross progression stuff came around and I think I stoped playing on my Xbox before it came(I believe) and once cross progression came out I downloaded it on my PlayStation and linked my ea account to my Xbox and PlayStation. So when I get in on my PlayStation everything is level one however I still vividly remember having my season 1 battle pass r 99 skin and some other skins but still upset that not everything was transferred over so I deleted the game (this is all a year or 2 ago) now I got the urge with my friends to play the game so I downloaded it on pc and log in and now I have absolutely nothing brand new fresh account like lvl 4 ig from playing a couple games from last game but now zero skins and everything so I check on my PlayStation nothing litterly take out my dusty Xbox sit for hours downloading and doing updates and it’s still on that account with nothing. I litterly but hundreds on hours, so much money, played the game the first week it came out and I just have nothing. Pls help

1 Reply

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    3 days ago

    Hey DylnDaVillain​,

    Sorry to hear your progress seems to have been lost. Usually when this happens, it's due to unlinking a platform or linking one to a different EA account. 

    Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lose access to that progress and it will appear to have reset. Progress cannot be moved between different accounts.

    We are not able to make any changes to your account status or progress via the forums, but if something was linked or unlinked incorrectly it may be worth contacting support to see if the original platform(s) can be re-linked to try recovering that old progress.