Forum Discussion

aurasour's avatar
aurasour
Rising Novice
2 months ago

Lost all my Progression, stats, and support won't even help.

So, I've been playing apex since 2019 and I logged back into Apex around 2-3 months ago and when I did it told me to play the tutorial all my levels, items, heirlooms were gone. I was level 484. Conf...
missing content
progress issue
xbox
aurasour's avatar
aurasour
Rising Novice
2 months ago

thank you for replying and trying to help me with my issue. But with the cases issue I’m not making a new claim everytime I’m trying to resume it, I click resume case and it just throws me back, I screen recorded the loop but I don’t know if I’ll be able to attach it here. So if there’s a way you could get in contact with me a different way that would be great because i don’t know how else I could do this. Thank you for your time

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hey aurasour​,

    Try the steps in the last part of my message instead, if you're still having problems going through a loop. 

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