Hey dositoh,
Thanks for the post! Usually when there is missing content like this, it's due to unlinking a platform or linking one to a different EA account. I've attached the relevant portion below, but you can check the link above for the full details as well.
Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. Unlinking your platform from its EA account can result in losing access to that progress and it will appear to have reset.
We are not able to make any changes to your account status or progress via the forums, but if you're unable to access or link the original platform here, it may be worth contacting support to see if they're able to assist with getting that re-linked.
When you unlink a platform account from your EA Account, you can link it to another EA Account, but your game progress won’t transfer over. That means you’ll permanently lose access to:
- game progress
- DLC, expansions, and anything extra you have for your game
- memberships and subscriptions
- previous drops and other rewards
- in-game purchases.
If you unlink your platform account and link it back to your original EA Account, you may be able to get your stuff back if you can still access the account.
Unlinking risks for Apex players
If you unlink a platform account that you use to play Apex Legends, you might have issues with Battle Pass leveling, item unlocks, and other errors.
