Forum Discussion

GimmeTheSuccDad's avatar
GimmeTheSuccDad
6 years ago
Solved

mirage and kraber twitch prime skin not redeeming in-game

[I have relinked the EA and Amazon Prime accounts several times as well as relaunched the game between linkings. After contacting amazon support I was told it's a known bug on EA's end and told to as...
  • EA_David's avatar
    EA_David
    6 years ago

    @Tuinator Hey, they should show up as Night Watch for the Kraber, and Holo Man for Mirage. 

    @i_will_be_rb I could swear I saw the skins on your account yesterday, but they're not there when I look today, so I may have made a mistake.

    It looks like the Twitch skins for earlier in the season are still present, did anything change with your Twitch Prime membership since those appeared?

i_will_be_rb's avatar
i_will_be_rb
6 years ago

Hi David,

Why was this marked as solved? Myself and plenty of people are still having issues with this. I've again tried linking my accounts a number of times, and even unlinked my EA account to Twitch and relinked them, but nothing seems to fix the issue.

Any update on this?

DirtyQuackhead's avatar
DirtyQuackhead
6 years ago

Having the same issue as well, Redeemed weeks ago and still nothing. 

  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    6 years ago

    Hi, if your skins aren't showing up, please reach out to support, they can take a closer look. 

    @i_will_be_rb We didn't mark it as solution but there were lots of cases where the items were indeed correctly delivered, but they weren't properly marked in players inventory, perhaps that's why it was marked as such. 


    We can't see the items in your account, so contacting support is the way to go. 

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