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TezzyOnY's avatar
TezzyOnY
Newcomer
1 month ago
Solved

Missing All purchases

Missing years of purchased content on Apex and this game has the worst customer support.

  • Hi TezzyOnY​ ,

    Sorry to hear you’ve been dealing with this, and that your support experience hasn’t been good.

    Could you double-check whether you’re signed into the correct account? It may also be worth looking into whether the account could have been linked incorrectly, since missing purchases or lost progress can sometimes happen when the wrong account is connected.

    If you’d like, feel free to share a bit more detail about what’s missing and whether you’ve played on more than one platform before.

    These two articles may also be helpful:

    Hope you’re able to get some clarity on it soon.

2 Replies

  • EA_Salmon's avatar
    EA_Salmon
    Icon for Community Manager rankCommunity Manager
    4 hours ago

    Hi, there hasn’t been any update for a while. Has the purchase issue been resolved?

  • EA_Salmon's avatar
    EA_Salmon
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Hi TezzyOnY​ ,

    Sorry to hear you’ve been dealing with this, and that your support experience hasn’t been good.

    Could you double-check whether you’re signed into the correct account? It may also be worth looking into whether the account could have been linked incorrectly, since missing purchases or lost progress can sometimes happen when the wrong account is connected.

    If you’d like, feel free to share a bit more detail about what’s missing and whether you’ve played on more than one platform before.

    These two articles may also be helpful:

    Hope you’re able to get some clarity on it soon.

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