Missing Apex Event Final Fantasy Packs
Hi There, I recently purchased 4350 coins on Apex and just used them on The Final Fantasy Event. I know I clicked Purchase 4-pack Bundle twice but I wanted to wait to open the packs all at once but t...
Forum Discussion
EA_Mako
Community Manager
Community ManagerHey @ryanwvvv,
Thank you for the report!
To clarify, you have not lost any packs or items, though we are aware of a situation where the additional packs will automatically be opened if you exit that pack opening interface during the process.
This appears to be what happened here as well. If you notice the counter shows 2/36 collected at the beginning, and 6/36 collected at the end of the clip.
The other two packs were just opened in the background but you have still received the items, apologies for the confusion here.
You should be able to go through your collection to see what else was picked up from the remaining two packs that weren't opened manually.
Bought 4 pack, it automatically opened one for me, shows on the screen 3 packs remaining, all disappeared. Extremely disappointed, this is the second time I’ve been ripped off. First time was when gifting started, NEVER GOT REFUNDED.
This just happened to me , what should I do?
- @Assassin_chick26 Same thing happened to my. They just marked my case fixed without any replay and doing nothing. Hello apex team? do you wanna help on something? Or we just giving up about like literally stealing from people? People paid real money for it you know.
