Missing Purchased Exotic Shards - Apex Legends (PC/Steam) - [[edit: email address removed]]

I submitted a case for this issue (case number #812272372), and I have not received an answer. Could you look into this for me?

Details about the missing content:
Purchased Item: Apex Legends™ - 80 Exotic Shards + (30 Bonus Exotic Shards)

How or where you obtained the content:
Mobile payment - Steam Wallet

The approximate date and time you received the content and the time you noticed it was missing:
2025-10-07 03:31 AM KST (Korea Standard Time)