Forum Discussion

3 years ago

Solved

My account has been blocked

My account was stolen and blocked, I have looked for manual customer service many times, but I have not been able to solve it, contacted three times, and now it is blocked, it can't be handled, it's really sad, sad, the mistake of the person who stole the number, it must be the owner of the pot, right? I spent a lot of time and money on Apex, it was blocked for a long time, I felt uncomfortable for a long time, I used any method, but I couldn't solve anything at all, I really want it, I hope it will come back and continue to accompany me, don't you guys be so desperate? I treated it like a child, bought everything and gave it time, but now I lose it

EA_Aljo
3 years ago
Hello, @AzEQwQ

I'm very sorry, but this isn't something we can help with through Answers HQ. If you've already submitted 3 disputes and ToS has not overturned the ban, it will need to stay in place. If you have not yet submitted 3 disputes, please follow the instructions here. Thank you.

4 Replies

EA_Aljo
Community Manager
3 years ago
Hello, @AzEQwQ

I'm very sorry, but this isn't something we can help with through Answers HQ. If you've already submitted 3 disputes and ToS has not overturned the ban, it will need to stay in place. If you have not yet submitted 3 disputes, please follow the instructions here. Thank you.
AzEQwQ
3 years ago
@EA_Aljo But my account was banned because it was stolen, I didn't do anything wrong, I spent a lot of time and a lot of money in my account, I used to live with Apex every day, and now you take it away, how does this make me live, I have appealed three times and was overturned, but what should I do, I know you may not be able to solve this matter, but I have been asking for help, my account has been banned for a long time, but I have never given up on him, I have been thinking of a way, When I was first banned, I washed my face with tears every day, what should I do, I didn't make a mistake, but my account was stolen and banned, what should I do? Help me
Tomato_crow
3 years ago
I also encountered the same problem. My account was banned, but I had appealed 3.4 times, all of which were rejected my request. Even now I want to appeal, it has been automatically rejected.
EA_Aljo
Community Manager
3 years ago
@AzEQwQ

There's nothing else we can do about this. If you submitted 3 disputes and ToS still didn't overturn the ban, it means they didn't find any evidence supporting it was given out in error.