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hiroshihaku's avatar
hiroshihaku
5 years ago
Solved

my account is RESET

my account is RESET what do you need to prove my accout has a lot of item. i don't kown why my level gt to "1"??? and all legends skin,Heirloom Set,level,rank...all gone IN STEAM..
  • EA_Mako's avatar
    EA_Mako
    5 years ago

    Hey @hiroshihaku,

    Have you recently linked or unlinked Steam to a new EA Account? If so, any unlocks you had would still be saved to the previous EA Account, and are not something that can be transferred. Those would be lost when linking/unlinking any other platforms including Steam.

    The only way around this would be to re-link the account back to the original EA Account, which should restore access to everything from before.

    If you run into any trouble accessing an account to do this, feel free to reach out to an advisor and they'll be able to take a look over the account for you. 

EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
5 years ago

Hey @hiroshihaku,

Have you recently linked or unlinked Steam to a new EA Account? If so, any unlocks you had would still be saved to the previous EA Account, and are not something that can be transferred. Those would be lost when linking/unlinking any other platforms including Steam.

The only way around this would be to re-link the account back to the original EA Account, which should restore access to everything from before.

If you run into any trouble accessing an account to do this, feel free to reach out to an advisor and they'll be able to take a look over the account for you. 

hiroshihaku's avatar
hiroshihaku
5 years ago

[edit: email address removed]

it is my email address 

How do i relink the account 

i an sure i didn’t unlink my account 

But steam had me to login again 

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @hiroshihaku 

    If you've had to sign back in recently, it sounds like you simply logged into a different EA Account than was previously attached.

    You can find the steps to re-link an account here:

    If you need any help with that or to track down the original EA Account, you'll want to reach out to an advisor. You can find more information on how to reach them over at the EA Help website. If you prefer you can also speak with them over Twitter or Facebook instead.