Forum Discussion

7 months ago

Solved

My account was hacked, returned, and then banned.

Hello, legends! Today I'm going to tell you a story that brings tears to my eyes. The other day, all my data was stolen from me. They hacked all the mailboxes, all the social networks and gaming pla...

crashing

missing content

Midnight9746
7 months ago
Dr_WinRar When it comes down to hacked accounts, you would need to reach out to EA Support, and for banned accounts, you would need to reach out to the EA TOS Team.

Note: Both hacked and banned accounts sadly cannot be handled on the forums.

Dr_WinRar

7 months ago

Will the developers respond again if this is the second request?

To be honest, I'm very worried about this issue, because 5 years of my career and attempts at streaming will go into the void.

Midnight9746

Hero+

7 months ago

Dr_WinRar wrote:
Will the developers respond again if this is the second request?

The team that reviews ban related cases would be the EA TOS Team, (not the developers), and if you had already appealed the ban once, you will be able to appeal it two more times, (for a max of 3 ban appeal attempts).

Sadly, if you are denied the 3rd time, that does mean that the ban will be upheld, (and any further appeals will be met with an auto response stating "to not expect anything further").

Note: If your first ban appeal case is still active, do not create a second case until the first one is closed, (as that can cause problems and delays in the ban appeal process).