My Apex account has been reset to level 1 after the ban is lifted.

Bro,maybe I can provide my Steam account password and EA account password to help you verify that my game history is not open or banned😭

Hey zK4airll,

No need to provide any passwords, please keep that type of information private and secure!

In this case, you mentioned logging in last December to find a ban, and that you had to link your Steam to an EA account before continuing.

It looks like you may have created a new account to link this with rather than using an older account, as the EA account you're posting with now is fairly new. If you linked another platform to a different EA account, the progress would not transfer with it.

Instead, you would need to figure out which account your Steam was linked to before this and re-link to that account to try recovering access to any missing content.

EA_MakoMako 先生，感谢您的回复和帮助，我按照您的方法找回了我以前拥有和使用的 EA 帐户，但是当我登录 apex Legends 时，我发现它说被禁止，我很困惑，我正在尝试求助于 ea.help，我该怎么做才能让我的 apex 帐户解禁？

zK4airll
Sorry, we can only support English on this board. 

For an account ban, please submit an appeal below!

Get information about EA Account locks, bans, and suspensions

So first I have to appeal the ban, and then I have to talk to EA customer service about the ban, right?

zK4airll  What EA_Mako is meaning, is that the EA Account you're currently logged into to post on this thread is not the same EA Account that you had played on previously.

You would need to log into the original EA Account and re-link your Steam Account to it to try to recover access to the missing content.

Note: Your Apex Legends progress is tied to your EA Account, (not your Steam Account).

If your Steam Account is linked to the correct EA Account, it may be that you had been banned prior to Cross Progression, (seeing as your Steam achievements were from May, 2021).

If you were banned prior to Cross Progression, (which started to roll out on October 31st, 2023), the banned account's progress would of been excluded from Cross-Progression.

I think I can understand what you mean.So can I tell that my Apex ban may be related to the theft of Steam, since I clearly remember playing Apex Legends after October 31, 2023, and there is no change in account level and progress, can I use this as evidence for my ban appeal? I have filed an appeal against EA.help regarding the individual's original EA account ban and my case has not yet been updated.Thank you for your reply and help, much appreciated😔

zK4airll wrote:

So can I tell that my Apex ban may be related to the theft of Steam, since I clearly remember playing Apex Legends after October 31, 2023

Even though Cross Progression came out on October 31st, 2023, it was rolled out in waves, (hitting some accounts in early 2024).

zK4airll wrote:

there is no change in account level and progress, can I use this as evidence for my ban appeal?

Unfortunately, I cannot advise what to say, (or not to say), to the EA TOS Team regarding any ban.

zK4airll wrote:

I have filed an appeal against EA.help regarding the individual's original EA account ban and my case has not yet been updated.

From what you had wrote in the title, you had said that the ban was already lifted, (and if the ban is applied to someone else's account, they would have to be the one to appeal to the EA TOS Team).