Forum Discussion

endlessREG's avatar
endlessREG
Seasoned Newcomer
2 months ago

My apex account was banned for no reason

I'm a green player. All of my in-game purchases were within the standard, and I did not cheat in the game. The official ban on me made me very confused and angry. I have appealed twice, only to fail. This result is unacceptable to me. A green player who truly loves the game is treated the same as a cheating player, which makes me feel deeply disappointed in the game authorities. Next, I will make a final appeal, and if I still don't pass, I have to say goodbye to this game. Congratulations on losing a loyal player.

4 Replies

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    2 months ago

    endlessREG 

    We cannot assist with bans directly here on EA Forums.
     
    If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in this article: 
     
    https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

  • endlessREG's avatar
    endlessREG
    Seasoned Newcomer
    2 months ago

    EA_Barry This is a law-based society, and I respect your rules. Therefore, I applied for the second time after the first complaint failed, and the result of the second time was the same as that of the first time. Everything is about cause and effect, and your reasons in my forbidden history have no content, which in itself is a very ridiculous situation. Moreover, I want to talk to your tos team, I can prove that I did not cheat, if time permits, I can prove it online; But can you come up with proof that I cheated, which game it was, and when can you come up with relevant videos or screenshots? If not, why are you blocking my precious account

  • endlessREG's avatar
    endlessREG
    Seasoned Newcomer
    22 days ago

    The third appeal also failed. Congratulations, you have successfully lost a player who has been playing this game since its release. I spent a lot of time and money on this game, only to receive disappointment and anger. Hopefully, other green players won't be in a situation like mine.

  • waterrecraaion's avatar
    waterrecraaion
    Seasoned Newcomer
    22 days ago

    I feel you bro. 
    Same frustration and anger here while dealing with the bad ux on EA help 😇
    It's just ridiculous.