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Luna_CocaCola's avatar
24 days ago

My Apex game data was cleared

Hello, friend, I need your help. I returned to play Apex today, September 30th, and found that my account data was cleared. I haven't been online for more than a year, and all my previous game data has disappeared. I searched online and found that it might be a problem with the data clearing in April last year, but I no longer played the game at that time, so I didn't know that my data was cleared. Now I want to come back to play Apex, but my data is gone. This is too painful. I mainly play on the steam platform and have played for 400 hours, but now everything is gone. I hope I can get your help. Thank you.

1 Reply

  • Luna_CocaCola​ If your Apex progress and data was lost due to being inactive when Cross Progression was being rolled out between October 2023 and April 2024, then sadly there is no way to recover, (or restore), your missing Apex progress and data.

    > EA Help | Apex Legends™ Cross Progression

    If you had unlinked your Steam Account from your EA Account at any point, then that can also cause a loss of Apex progress and data, in which case you can try relinking those accounts, (however, relinking your accounts may or may not restore some, (or all), of your Apex progress and data).

    > EA Help | How to unlink from an EA Account