Forum Discussion

Rising Novice

2 years ago

Solved

My Apex Legends account was banned for easyanticheat crashes

Hi, last 30th September 2024 my Apex legends account was banned because of some crashes of Easy Anticheat software. Since then I wrote a lot of email about that but I never received any kind of reas...

EA_Mako
2 years ago
Hey @ninchua,

The only team that's able to review or change account actions would be our Terms of Service team.

You can appeal with these steps if you haven't already done so. Appeals will be investigated by a member of the ToS team once that's been submitted, so you can keep an eye on your case history page here for a reply.

Please keep in mind that while they may use some templated replies to make sure consistent information is being provided, these investigations are not automated and will be the best way to have this looked into further.

EA_Mako

Community Manager

2 years ago

Hey @ninchua,

I'm sorry, but our ToS team would have final say in the matter.

I understand you're saying one thing and the replies you're receiving are saying another.

However, if they've reviewed their records of the situation and declined to remove a penalty after multiple reviews, I'm afraid there wouldn't be any other alternatives to have that reviewed again or via a different method.

ninchua

Rising Novice

2 years ago

Hi @EA_Mako ,

do you think also posting here trying to report that the actual analisys is creating false positives is useless?

Here are some of the screen I received (actually not directly mine, but from people who had the same error and did not do the fault of not rebooting their pc)

EA_Mako
Community Manager
2 years ago
Hi @ninchua,

Looking at potential false positives would be part of the process when the Terms of Service team reviews an appeal. That's not something that can be done via the forums I'm afraid.
- ninchua
  Rising Novice
  2 years ago
  Hi @EA_Mako ,
  that is true, but thanks to the forum it is possible to realize that there is a problem on anticheat and that this affects more people.
  Then, if even then it is a completely useless thing then I will stop here and thank you for your answers so far.
  Regards
  ninchua
  - Ghassiz
    Seasoned Newcomer
    2 years ago
    Hi @ninchua , any news on this? I am having the same exact situation. my appeals get declined over and over again. Now they stated I should not expect further responds on my cases.