I've been trying to contact EA help for 2 months now and I've send the message trying to dispute my ban for quite a few times now. So the story is, most of my accounts related to my email was hacked including my EA account. The only reason i use my EA account is mostly for Apex Legends and the last I was online was on 13 October. I got an email in chinese from EA which I dont understand. I managed to log into my ea account back and change my email. But when trying to dispute the ban, I can see that the email is still not my email its this weird email(attached below) which isn't mine. I tried sending the dispute still but I haven't received a reply for weeks or months now. I think it could be the email problem.So, I've submitted a ticket before but the steps were Please make contact with an EA Game Advisor for assistance with changing your email.Click the following link to get started:https://help.ea.com/help/faq/using-ea-help/ We cannot assist with bans directly here on AHQ.If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in this article:https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/ However, the problem now is, my account is banned and I have to sort the ban out first to contact an agent. But, my email was changed so I can't contact the agent. Ive already changed it at the account details but it's still that weird email. Is there a way i can contact an agent without settling the ban? Cause i cant settle the ban if I cant change my email to my original email CM Edit: Removed attachments containing personal information

What details do you need to verify my identity? every time i try to make a new account with a new email and try to link steam it says that my steam account can only be linked once in a lifetime, and since i cant access the other EA account then i cant unlink it with my steam.

My husband is having the same issue but on PlayStation. He’s tried playing the new battlefield six beta however a random email that has never been seen before is linked to it and he’s tried to contact EA but they’ve gone silent or not contacting him back. He even has screenshots to prove everything. it’s not just you my biggest issue He’s tried playing the new battlefield six beta however a random email that has never been seen before is linked to it and he’s tried to contact EA but they’ve gone silent or not contacting him back. He even has screenshots to prove everything. it’s not just you also my big issue is what happens when he buys the game? Is he going to be in the same position?

i have this problem. my steam account is linked to my old ea (origins) account. now if i try to log in with my steam or even play any battlefield games or bf6 beta on steam. ea is asking for secury code and email is so random german email. not mine so what i need to do to get account back. i have screenshot. bf games on my steam etc?

Hey @vavabb, I'm really sorry to hear that your account has been compromised and that you still haven't been able to fully recover it. As you mentioned that you cannot change the email and send a dispute to the Terms of Service team, you will need to contact EA Help Support for assistance in making the necessary account changes. Since you can't create a case using the current account, you can create a new EA account using a different email address and then mention the details of the compromised account. Once you receive assistance to fully re-secure your account, you can then send a dispute to the Terms of Service team. Should you have any further questions, please let us know.

exactly same thing happened with me all the time

Forum Discussion

vavabb

9 months ago

My EA account was hacked and my email got changed

I've been trying to contact EA help for 2 months now and I've send the message trying to dispute my ban for quite a few times now. So the story is, most of my accounts related to my email was hacked including my EA account. The only reason i use my EA account is mostly for Apex Legends and the last I was online was on 13 October. I got an email in chinese from EA which I dont understand. I managed to log into my ea account back and change my email. But when trying to dispute the ban, I can see that the email is still not my email its this weird email(attached below) which isn't mine. I tried sending the dispute still but I haven't received a reply for weeks or months now. I think it could be the email problem.

So, I've submitted a ticket before but the steps were

Please make contact with an EA Game Advisor for assistance with changing your email.

Click the following link to get started:

https://help.ea.com/help/faq/using-ea-help/
We cannot assist with bans directly here on AHQ.

If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in this article:

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

However, the problem now is, my account is banned and I have to sort the ban out first to contact an agent. But, my email was changed so I can't contact the agent. Ive already changed it at the account details but it's still that weird email. Is there a way i can contact an agent without settling the ban? Cause i cant settle the ban if I cant change my email to my original email

CM Edit: Removed attachments containing personal information

13 Replies

InsanityPro
Rising Newcomer
24 days ago
Same thing happened to me. Seems the only solution is to try and get in contact with the live chat but if they're experiencing high wait times the live chat isn't available. I'm on PC so I just downloaded the EA app and played theBF6 beta by downloading it with EA instead of steam. Very frustrating. Same thing also happened to me with Ubisoft so I can't play rainbow 6. I just keep getting AI messages from Ubisoft saying they can't verify my account and they try to verify it by sending the email I don't have since it was hacked to verify it. Very annoying. Now the US wants to pass a law where you need your government ID to use sites like YouTube when companies can't even keep their data secure. Ridiculous.
Javilis2
Newcomer
16 days ago
I have had my account hacked in a similar fashion and with the email changed to a Russian one. I have sent 3 support tickets in EA Help about it and had not received a email or anything for the past 2 weeks. But what is strange that on this i get nothing under "My Cases" about the support cases. What do?
Angelronin0000
Rising Newcomer
7 days ago
I HAVE THE SAME PROBLEM AND IT SEEMS THAT THE TECHNICAL SUPPORT PEOPLE DO NOTHING, IT'S CRAZY

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