Forum Discussion

armyjackson's avatar
armyjackson
4 years ago
Solved

Not receiving Apex Coins after successful purchase since latest update

This is not just affecting me, and everyone that it is affecting that I've spoken to has an Xbox Series X. 

In the in game menu, 've spent $180 on tokens, $90 at 1030AM PST yesterday and $90 at  835PM PST.  
Both charged successfully, however, the coins never made it into my account. 

Twitter and Reddit both have people reporting this issue, and for each case that I've talked to, they own an Xbox Series X. 

I have waited 24 hours. 

I have unplugged my Xbox Series X for 15 minutes, making sure that the game was not on Quick Resume. 
I still don't have the coins, nor do the other people that have reported having this issue. 

This is not a me issue, this is an Xbox Series X issue.

Someone please help. 

(CM: Edited to update thread title following thread merges)

  • EA_Lanna's avatar
    EA_Lanna
    4 years ago
    Marked as solution for visibility purposes

    Hi folks,  

    If you're missing recently purchased coins, please reach out again with your proof of purchase to the support team. The issue is still being investigated, but contacting the support team again now should help to get this cleared up for you.


    Click here to create a Help ticket and contact EA Help Support: https://help.ea.com/en/contact-us/

    - EA_Lanna

79 Replies

  • Markaimgame's avatar
    Markaimgame
    4 years ago

    Same issue here. I have multiple transactions I did to test out their quality of service. I have proof of payment EXACTLY how they requested. I went through roughly 5 EA customer support agent via chat. Yet, nothing has been done. I've been playing Apex since season 1 and just started having this issue a month ago. I already contacted xbox customer support. They let me know, in detail, how this is 100% on EA's end. They are literally taking money without providing the product they are selling. There is no there is no other way to put it. Apex is such a great game. It's sad to see.

  • wolfdinner6's avatar
    wolfdinner6
    4 years ago

    Yeah this has also happened to me I tried to buy one and didn’t receive it so then I thought it didn’t go through but then I pay for it again and go charged twice but never received it and I also have an Xbox series X

  • j1fanfavorite's avatar
    j1fanfavorite
    4 years ago

    Same problem. I just requested a refund. But i also have a series x. It’s must be a bug 

  • ttvdragxn's avatar
    ttvdragxn
    4 years ago

    I bought 2150 apex coins on Instant gaming and I didn't got them. I've been waiting for 45 hours. 

  • ttvdragxn's avatar
    ttvdragxn
    4 years ago

    I noticed that I wasn't the only player that didn't got apex coins after buying them and EA keep ignoring this huge issue.I wanna get my apex coins or my money back before the event end.

  • RESPECTEDBACON's avatar
    RESPECTEDBACON
    4 years ago

    Me too, I purchased apex coins from origin and it’s been almost two days and still haven’t gotten my coins

About Apex Legends Technical Issues

Having issues with Apex Legends? Join here to find help with connectivity, performance issues, crashes and more.38,294 PostsLatest Activity: 42 minutes ago