[PC] Apex crashing to desktop, no error
Hello, I'm suddenly experiencing a frequent Apex crash and hoping for some guidance. Brand new PC built about 2 months ago. I've been playing Apex flawlessly on this build since it was assembled. I ...
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Thats the most stupid suggestion ever. You know that stock RAM speed (2133) vs 3200+ is a HUGE difference in FPS ? Same goes for stock vs. 5.3 GHz on my 9900k. Its Respawns fault, not ours.
I still haven't had any crashes on the new patch, but I admittedly haven't had much time to play. In the mean time, try this:
Navigate to C:\Program Files (x86)\Origin Games\Apex\Crashpad\db
If you've got crash dumps in this folder, they could contain useful information about the problem. Check the time and date of the crashes - are they lining up with your recent issues or are they older/unrelated to this? If they are current, download Microsoft Visual Studio 2019 Community (free from MS). After it's installed, you can open these crash dumps and get the details. I had three crashes from last week:
CRASH #1
Dump Summary
------------
Dump File: 547808e8-a0af-44fd-a782-d59f0967f498.dmp : C:\Program Files (x86)\Origin Games\Apex\Crashpad\db\547808e8-a0af-44fd-a782-d59f0967f498.dmp
Last Write Time: 1/27/2020 9:28:44 PM
Process Name: r5apex.exe : C:\Program Files (x86)\Origin Games\Apex\r5apex.exe
Process Architecture: x64
Exception Code: 0xC0000005
Exception Information: The thread tried to read from or write to a virtual address for which it does not have the appropriate access.
Heap Information: Not Present
System Information
------------------
OS Version: 10.0.18363
CRASH #2
Dump Summary
------------
Dump File: 792f7345-0261-4d00-8e3f-26518b89dc5d.dmp : C:\Program Files (x86)\Origin Games\Apex\Crashpad\db\792f7345-0261-4d00-8e3f-26518b89dc5d.dmp
Last Write Time: 1/27/2020 9:15:19 PM
Process Name: r5apex.exe : C:\Program Files (x86)\Origin Games\Apex\r5apex.exe
Process Architecture: x64
Exception Code: 0xC0000005
Exception Information: The thread tried to read from or write to a virtual address for which it does not have the appropriate access.
Heap Information: Not Present
System Information
------------------
OS Version: 10.0.18363
CRASH #3
Dump Summary
------------
Dump File: 666dc910-9526-4deb-8d80-1a9d250c9e54.dmp : C:\Program Files (x86)\Origin Games\Apex\Crashpad\db\666dc910-9526-4deb-8d80-1a9d250c9e54.dmp
Last Write Time: 1/27/2020 11:33:27 PM
Process Name: r5apex.exe : C:\Program Files (x86)\Origin Games\Apex\r5apex.exe
Process Architecture: x64
Exception Code: 0xC000001D
Exception Information: The thread tried to execute an invalid instruction.
Heap Information: Not Present
System Information
------------------
OS Version: 10.0.18363
I'd encourage others that are having the same types of crashes to do this so we can start to gather some information. As you can see, I had two different types of crashes that night.
@EA_Kent or another moderator: I know there are a lot of complaints happening on the forums at all times, and especially around the release of new patches and content. I'm asking for some attention on this issue now only because folks are now being punished for game crashes because the game interprets this as the player voluntarily quitting.
We've got several other threads about this issue on the first couple of pages:
I realize that this may get chalked up to a niche problem affecting a small subset of people with particular hardware, drivers, updates, or any other factor outside of your control, but this does seem to be affecting a growing number of people and is worth a look.
Thank you,
Erich
New patch crashes just as badly and in exactly the same way as before. (I even had a crash on the server loading screen (where it shows the ruined Cap City) today. @VT41 Nice find on the DMP file location! Getting VS now to check them out! Not sure they line up though. (I don't have any DMP files for yesterday, and I crashed multiple times. Same for today where I've had 5 crashes in the last 2 hours, and there's only one dump.)
Edit, last 3 dumps are all r5apex.exe:
0xC0000005 - The thread tried to read from or write to a virtual address for which it does not have the appropriate access.
4th last one is:
0xC000001D - The thread tried to execute an invalid instruction.
If anyone at Respawn/EA wants the files to check them with symbols, let me know!
I also just crashed - first time this patch and first time since installing new NVIDIA drivers. So this is also not fixed for me. It did not record a crash dump in the crashpad folder - just clean exist to desktop. Disappointed.
Aaand crashed again moments ago:
Dump Summary
------------
Dump File: e080d2ee-414c-4577-906f-9a4075ede982.dmp : C:\Program Files (x86)\Origin Games\Apex\Crashpad\db\e080d2ee-414c-4577-906f-9a4075ede982.dmp
Last Write Time: 2/5/2020 12:17:22 PM
Process Name: r5apex.exe : C:\Program Files (x86)\Origin Games\Apex\r5apex.exe
Process Architecture: x64
Exception Code: 0xC0000005
Exception Information: The thread tried to read from or write to a virtual address for which it does not have the appropriate access.
Heap Information: Not PresentSystem Information
------------------
OS Version: 10.0.18363
I had crash problems where my computer needed hard reboot several times.
Ive tried all the weird things, disabling all kinds of things.
But nothing helped.
Then i reverted back to Nvidia driver 418, and i havent had a single crash since.
So if you can live with an older Nvidia driver, then crashes are gone, atleast they are for me.
Good luck.
@FladFornemmelse I downloaded DDU (https://www.guru3d.com/files-details/display-driver-uninstaller-download.html) to completely remove the existing drivers and then downloaded the 418.91 driver (https://www.nvidia.com/Download/driverResults.aspx/142736/en-us). I've played several long games with no crashes. Too early to call it "fixed" but it is optimistic.
Graphics performance is noticeably reduced in certain areas, especially on the jump ship and in the early part of the game. But I'll trade that for a stable game for now. Thanks for the tip! Hoping this works for others of you.
I am also experiencing crashes on my comp.
Ryzen 3600
2070 Supper
16 gb ram
I will be playing, the game will freeze for 15 sec or so and then just close. No error codes or anything. This was never an issue in Season 3. There are so many bugs in Season 4 that did not exist previously. A bunch of little ones that don't break the game for me, but this crashing one is starting to really ❤️❤️❤️❤️ me off. For a group that says they want to listen to fans, they don't seem to be doing a very good job of doing so. Fans have been asking for things like cross platform compatibility and different features since Season 1. I seriously hope they are listening this time as these bugs need to be fixed.
- @CallMeDeckstar try to look for a crash report in Apex\Crashpad\db\ folder or apex_crash.txt in documents
Give this one a try: https://answers.ea.com/t5/Technical-Issues/Possible-fixes-to-2-crash-issues-DXGI-amp-NO-ERROR-PC-Only/m-p/8730966#M62856
This solved both issues for me including Access Violation 0xC0000005 (NO ERROR) problem.- @just-brajan umm.. the DXGI Error is mostly because of an unstable oc, not because of drivers.. When i OC my gpu too far, even tho there are no artifacting etc., i get the same error. When i go back to my all day settings, the DXGI Error is gone.
- @Xenacftw Not exactly. OC increases the chances but i was getting it even on clean OS with no OC whatsoever.
With registry tweak i can run Apex with or without OC with no DXGI errors but of course it might be different between systems.
