Pen & Lost Rank Points over Game Glitch

My first ranked game this morning, never loaded. I get a "problem processing game logic" message.  I had to restart my PS5, because Apex refused to load. I reconnect to a game penalty, and huge loss of rank ponts. I WANT MY POINTS BACK!!! I spend too much time and money to have my progress stolen by the game that glitched on me. Why am I penalized for your errors? And why do I have to post in the forums for help? Why am I not able to report this issue directly? It seems you have inflate the pricing in Apex Legends, phenomenally.  For digital content with no actual real value. Yet...it is increasingly impossible to contact support for real time issues. I mean...I can buy an actual outfit for myself, for less than I can my character in this game. I WANT MY RANK POINTS BACK!!! NO JOKE.