Forum Discussion

1dba7c055d95e26's avatar
4 years ago

"Please change your password"

Ok, I have no idea how this works but I'm gonna try it

I'm playing on Xbox. I played Apex before without a problem, but stopped for a while.
Now, I'm trying to play again.

The thing is that Apex is telling me that my login expired, therefore I should follow their QR code to change my password.

Which I did. Twice. Yesterday.

It still don't work.

What can I do to play the goddamn game?

1 Reply

  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    4 years ago
    @1dba7c055d95e262 Hi, in this case it's likely there's a mixup with a duplicate account. If you go to help.ea.com you can choose to log in with the Xbox login option, then you can reset the password on that account.