Forum Discussion

3 years ago

Solved

Please EA Studio can see my voice

Dear EA, I am a young Asian American who grew up in the United States, and I enjoy playing your company's games. However, recently, I have been unable to log into my EA account as it has been locked...

Asmodeus566
3 years ago
@cdonyue
Hello, I understand that gaming and gaming accounts are important and are a great way to interact with friends or just to take a break form everyday life.
Please note that however my answer pains me and will not be much help to you, here on the forum no one can assist you with account issues and or bans.
For that type of support you will have to contact EA help/EA support or the ToS team. Below is a link to contact the ToS team if you need it and good luck.
If you believe that a sanction (Suspension/Ban) placed on your account was by mistake you should reach out to the Terms of Service team https://help.ea.com/za/help/account/information-about-locked-or-banned-or-suspended-accounts/
Also since you double posted please read https://answers.ea.com/t5/help/faqpage/faq-category-id/ranks#rules-guidelines

Cdonyue

3 years ago

APEX is very important to me because it has helped me through the hardest period of my life. I was once depressed and unable to face the challenges of reality. However, through APEX, I have made friends all over the world, and their companionship and help have gradually allowed me to gradually come out of the difficult situation and regain hope and courage in life.

Recently, however, I have encountered a very difficult problem. My APEX account was mistakenly banned and they refused to lift the ban despite my repeated representations and evidence to EA. This made me feel very frustrated and disappointed because this account is very important to me and the only way I can connect with my friends all over the world.

I very much hope that EA will revisit my account ban and undo this wrong and brutal ban. I have tried multiple ways to solve this problem but have not received any substantial response and help. APEX is more than just a game, it is a bridge between me and my friends and an important tool and support for me to beat depression.

I hope EA will listen to my voice and requests, revisit my account, and unblock my account. Thank you for your time and attention.

Asmodeus566

Hero+

3 years ago

@Cdonyue

Hello, I understand that gaming and gaming accounts are important and are a great way to interact with friends or just to take a break form everyday life.

Please note that however my answer pains me and will not be much help to you, here on the forum no one can assist you with account issues and or bans.

For that type of support you will have to contact EA help/EA support or the ToS team. Below is a link to contact the ToS team if you need it and good luck.

If you believe that a sanction (Suspension/Ban) placed on your account was by mistake you should reach out to the Terms of Service team https://help.ea.com/za/help/account/information-about-locked-or-banned-or-suspended-accounts/