Forum Discussion

niubbbbiu's avatar
niubbbbiu
3 years ago

Please face up to the issue of my APEX account being mistakenly banned

Dear EA consultant, hello! I am Xue Zhiyuan, an ordinary Chinese student and a loyal FPS fan. This is my first banned account since playing FPS games for 14 years. My APEX account was blocked on Ja...
EzyHawk's avatar
EzyHawk
Hero
3 years ago

Hello @niubbbbiu and thanks for reaching out, unfortunately, we can't help you with account-related issues here on Answers.
Please read more here:
https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

You should also contact the support here:
https://help.ea.com/en/contact-us

Please keep in mind that using software to gain an advantage is cheating.
Exploiting the game in any way (use a glitch, gain access to areas you are not supposed to reach and more) is a way of cheating.
And sometimes using 3rd party software could be seen as cheating even if they claim that they are "following the T&C".
With this said, I hope your issue is resolved soon and that you have a nice day!

  • niubbbbiu's avatar
    niubbbbiu
    3 years ago
    @EzyHawk
    So what did I do? I'm also puzzled myself. Do you think I would get a better gaming experience through cheating programs like most cheaters do? To be clear, I won't, I will only constantly update my hardware with the progress of market games, such as graphics cards, CPUs, hard drives It is always a very bad thing for me to be suspected without evidence because you do not understand the content of my account. At the same time, thank you for your advice. I am still constantly appealing and wish you a wonderful day! Thank you~

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