Forum Discussion

Solodepaso27's avatar
Solodepaso27
2 years ago
Solved

Problems with cross progression

Hello everyone, I’m facing an issue with the cross-progression feature on my Apex Legends account. When the Cross Progression feature was initially launched, not everyone was able to access...
cross-progression
  • EA_Mako's avatar
    EA_Mako
    2 years ago

    Hey @Solodepaso27,

    Just to clarify a bit more here, it looks like your PSN was previously linked to a different EA account and was only linked to this EA account shortly after our initial Cross Progression announcement last year. This was linked right at the end of October.

    When you unlink an account, the progress stays behind on the original EA account. There's more information about this on our unlinking article here, as well as a warning that appears when you go through the process to unlink anything manually, or through chat support.

    I've quoted the relevant portion below as well. This would mean you could try re-linking your PSN account to its original EA account, but we wouldn't be able to manually transfer or copy any progress from one EA account to another.

    When you unlink a platform account from your EA Account, you can link it to another EA Account, but your in-game progress won’t transfer over.

    That means you’ll permanently lose access to:

    • games and game progress
    • DLC, expansions, and anything extra you have for your game
    • memberships and subscriptions
    • in-game purchases.

    If you unlink your platform account and link it back to your original EA Account, you may be able to get your stuff back if you still can access the account.

    Unlinking risks for Apex players

    If you unlink a platform account that you use to play Apex Legends, you might have issues with Battle Pass leveling, item unlocks, and other errors.

    Instead of unlinking and relinking a platform account you play Apex on, we recommend starting fresh on a new account.

EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
2 years ago

Hey @Solodepaso27,

Just to clarify a bit more here, it looks like your PSN was previously linked to a different EA account and was only linked to this EA account shortly after our initial Cross Progression announcement last year. This was linked right at the end of October.

When you unlink an account, the progress stays behind on the original EA account. There's more information about this on our unlinking article here, as well as a warning that appears when you go through the process to unlink anything manually, or through chat support.

I've quoted the relevant portion below as well. This would mean you could try re-linking your PSN account to its original EA account, but we wouldn't be able to manually transfer or copy any progress from one EA account to another.

When you unlink a platform account from your EA Account, you can link it to another EA Account, but your in-game progress won’t transfer over.

That means you’ll permanently lose access to:

  • games and game progress
  • DLC, expansions, and anything extra you have for your game
  • memberships and subscriptions
  • in-game purchases.

If you unlink your platform account and link it back to your original EA Account, you may be able to get your stuff back if you still can access the account.

Unlinking risks for Apex players

If you unlink a platform account that you use to play Apex Legends, you might have issues with Battle Pass leveling, item unlocks, and other errors.

Instead of unlinking and relinking a platform account you play Apex on, we recommend starting fresh on a new account.

Solodepaso27's avatar
Solodepaso27
2 years ago

As I understand, If I get again access to my other EA account (the one that is not my current one) and I linked my Playstation account to that other EA account, Would I be able to get my things back?