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n3bula2323's avatar
n3bula2323
3 years ago

Purchase not received

I purchased currency an did not receive it 

1 Reply

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi @n3bula2323, 

    Did you make the purchases on PC? If so could you check these things, please?

    1. Confirm your purchase is processing in your bank account.
    2. Quit out of the game completely, then restart it.
    3. If you’re playing on Steam, try launching your game from the EA app.
    4. Powercycle your system.

    If that hasn't helped the coins to come through please:

    1. Collect your proof of purchase for the missing Apex Coins. Without this, our support team can’t help you.
    2. Contact EA support directly.