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GKMedic's avatar
GKMedic
Seasoned Novice
4 months ago
Solved

Random high packet loss only on Apex Ranked servers

This issue is causing me so much confusion, so I've decided to post here as a last resort.

Essentially, it is what the title suggests: Every so often, when I load into a ranked game in Apex, I'll have very high packet loss (upwards of 50% on average, I would say) throughout that whole game. I'll load into the next few, and it will be perfectly fine... until it isn't. The issue doesn't happen in pubs (as far as I know) and doesn't happen in other games. 

Additionally, the issue has only happened on my home internet, so at first I thought my network was the issue. For context, I know this because I transport my setup to and from another location, and the issue does not happen at the second location. This morning, I set up a mesh network in an attempt to fix the issue, but the problem persists (mesh network using eero 7 dual-band routers). I use an Ethernet connection and have good, stable internet speeds (tested: 500+ Mbps download, 400+ Mbps upload). 

The attachment is a short clip from a game (I promise I would've hit the bow shots without loss) representing what I see. It's also worth mentioning that this clip is directly after restarting my game. Restarting my game or my PC does not fix the issue for whatever server that game is being played on.

So, with all that being said, is this a network issue? Is this a server issue? Firewall config issue? Genuinely, this is the most confusing problem I've run into since I've had my PC. Any suggestions would be appreciated, since there's apparently also no way to contact a real person at EA.

  • i have found a fix for this packet loss thing its been annoying for me and i made a video about it heres the link hope i helped 

    https://www.youtube.com/watch?v=2O-JISUtZPc&t=33s

21 Replies

  • KnightAdrift's avatar
    KnightAdrift
    Rising Novice
    1 month ago

    Hello! EA_Claus​ - I don't know if there's any chance of you seeing this, but I've posted about this same issue myself. Also an Xfinity user, running into massive packet loss (on both PC and PS5) - specifically when playing ranked on anti-DDoS servers (with the pentagon icon next to the server ID). I'm in central New Jersey, but two friends I play with regularly (we're all day one players) in the same region who have different ISPs don't have this issue at all. It never happened to me before the last few months. I've detailed my experience at the link below. 

    I checked in with Xfinity (with whom I have the highest level internet package) and they said it was an EA issue. I've replaced all my equipment and have no issues with any other service or operation on my devices. It does not happen at all in Pubs or Mixtape - and only when I rank up Plat 1 and above. There's definitely something going on between Xfinity and the Apex servers. If there's anything the team can do, there's many of us who would appreciate it. Thank you.

    Extreme packet loss when playing ranked on Xfinity internet | EA Forums - 13555625 

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