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9 Replies

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi @chowhond,

    Would this be your Apex account? Can you remember when you first noticed the reset had happened? Also, when did you last play the game?

    - EA_Lanna

  • chowhond's avatar
    chowhond
    2 years ago

    yes，i dont remember.I play on pc ,but how can i share my steam?

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    2 years ago
    Hi @chowhond,

    Would you be able to give me a ballpark window of time for in when you last played the game, and also when you sort of noticed it had reset?

    I'm sorry, share your stream? Are you looking to upload a screenshot with your AHQ post?
  • chowhond's avatar
    chowhond
    2 years ago

    maybe April 1st, The last time I logged into the game was yesterday.It should be April 1st, when many people's accounts were reset, and mine was no exception.

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    2 years ago
    Hi @chowhond,

    Ok, thanks for getting back with that. I'll pass this on and we'll try to solve this but you'll need to be offline. Can you close out of the game and let me know when that's been done?

    - EA_Lanna
  • fiziaque's avatar
    fiziaque
    2 years ago

    @EA_Lanna I am also having the same issue as OP for the last 2 weeks now, could you please advise / update on what the situation is?

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