Forum Discussion

Re: Cant add crossplay friends

I have this problem too, im on a switch and my friend is on xbox. He can add me but i dont recieve it and i cant find him.

8 Replies

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hi @ninju4821


    What happens if you try to send the invite from your side? Does it work that way, or are you still running into the same issue? 

    /Kent

  • I cant find them. So now I'm trying to log in through my xbox acount on which im friends through xbox but i cant log in

  • Also, if I try to add them through a party (That our mutual friend made) i still cant.

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @ninju4821 

    I see, thanks!

    Do you know if either you or your friend are on a child account? 

    /Kent

  • All you ask about is the child restricted account thing, neither mine(ps4)or my friends(xbox) account is child locked or has parental controls on, we both have open cross play ability on, cant add him or see his name when searched and he can search me but the invite never goes through. If theres any soulution someone help please 

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hi @PolARsniPE3916

    We've been getting some similar reports recently. I'll pass this along for a look. 

    /Kent

  • I am trying to play crossplay with friends in my club, but for some reason my crossplay setting tab is greyed out and I cannot toggle it. I have fixed the settings on my xbox to allow crossplay, but for some reason Apex is not allowing it. You know the answer?