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EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
7 years ago

Re: Connection to Server Timed Out - Xbox

@Jsup115 

I know crashes can be irritating to experience, but we should be able to fix this for you. Can you let me know if it's still happening after these steps?

Xbox One:

Power Cycle the Console

  1. Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
  2. Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

  1. Plug the console power cable back in.
  2. Press the Xbox button on your console to turn on the Xbox One.

Clear Mac Address

  1. Clear the MAC Address: From the Xbox dashboard select Settings>All Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear, then restart your Xbox.

Reboot the Network

  1. Unplug the modem/router power for about 5 minutes to refresh the network. A fresh connection can help clear up most basic connectivity issues.

13 Replies

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  • Jsup115's avatar
    Jsup115
    7 years ago

    None of the above worked, still having the same issues 

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    7 years ago

    Try setting the DNS manually to the Google one (8.8.8.8 and 8.8.4.4). That has been helping others with similar connection issues.

    That can be found under your Xbox Network Settings.

  • Joey16Jacobs's avatar
    Joey16Jacobs
    6 years ago

    After reading the comments i was skeptical at first but then i followed what the instructions said and it surprisingly worked. Apex runs fine now. Finally after being disconnected 20 times a day -_-

  • silvosilvest's avatar
    silvosilvest
    5 years ago

    This is still happening to me dude. APEX SUCKS. Is not my console or my network because it only happens with this game.  I hate it specially when you playing ranked.

  • silvosilvest's avatar
    silvosilvest
    5 years ago

    i have followed rhese steps and still dont work. Like Hello is 2020. No wonder you guys loosing pkayers to Call of Duty and other battle royales with better servers. Its not our network becasue every other game works fine and I dont get kicked out or my game freezes when Playing COD like it happens during Apex

  • KiyaLloyd20's avatar
    KiyaLloyd20
    5 years ago

    Hey, im having the same issue i havent been able to play for 3 months now i was just wondering if and how you managed to get it to work

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